Order Fullfilment

As an exporter of houseplants, our fulfillment process must balance plant health, customer satisfaction, and strict international regulations.

Here's how we typically manage a successful export order from start to finish:

1. Order Confirmation

Once a customer places an order, we:

  • Confirm product availability and plant condition.
  • Verify customer details, destination country rules, and preferred delivery timeline.

2. Regulatory & Documentation Checks

Before preparing the shipment, we:

  • Check import rules for the destination country (soil restrictions, banned species, etc.)
  • Ask an import permit if needed (Example: United States required Import Permit)
  • Apply export permit and obtain a Phytosanitary Certificate from our local agricultural authority. Estimated time 7–14 days on working days.
  • Prepare customs paperwork: commercial invoice, packing list, and shipping labels.

Why this matters: Many countries ban soil, restrict invasive species, or require proof the plants are pest-free.

3. Plant Preparation

We carefully prepare plants to survive the journey:

  • Inspect and select only healthy, pest-free specimens.
  • Clean roots and ship plants either bare root or in inert media (e.g., sphagnum moss), depending on import rules.
  • Treat roots with fungicide or insecticide.

4. Packing for Export

We use export-safe packaging:

  • Wrap roots in moist sphagnum or paper towels and seal in breathable plastic.
  • Secure the plant to avoid movement in transit.
  • Use ventilated boxes with insulation if needed for hot/cold climates.
  • Insert documents:
    • Receipt Paper
    • Commercial Invoice
    • Phytosanitary Certificate
    • Import Permit
    • Care instructions (optional)

5. Shipping & Tracking

We select fast, plant-safe logistics:

  • Use DHL Express
  • Ship early in the week (Mon–Friday) to avoid weekend delays.
  • Provide tracking and estimated delivery to the customer.
  • Monitor shipment status and intervene if delays or customs issues arise.

6. After-Sales & Support

Once delivery is confirmed:

  • We ask customers to inspect and photograph the plants upon arrival.
  • Provide guidance for plant acclimation post-shipment (e.g., rest the plant, keep in shade, rehydrate).
  • Offer a refund or replacement policy in case of severe damage, delays, or customs rejections (depending on terms).