FAQ

Where is the plant send from?

We send the plant from Blitar, Indonesia

How long the process until the package get shipped?

We need around 10-14 working days. Start from process the export permit, get the phytosanitary certificate, pack the plant and pick up by DHL.

Do you can ship to all countries?

So far, we can ship to US, Canada, Thailand, Singapore, India, Africa, Belgium, and many more. You can chat us first for ask.

How to get the import permit?

You can check on agriculture department website in your country. Import permit requirement is different for every country, it’s imposible for us to know all. Please make sure you know the export import regulation and requirement in your country. Here is some countries with import permit requirement, US (more than 12 plants), Canada, Malaysia, Singapore, Taiwan and others.

How long the package will come?

The estimate is around 7-10 days. Clearance event in customs is out of our control.

How can I get the tracking number?

You will get the information of your order in email.

How about the guarantee?

We’ve explained all about that in T&C and Policy. You can check it on home page.